Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

The customer service practitioner apprenticeship is for those that deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Learning Objectives

Knowledge: Knowing your customers,  Understanding your organization,  Meeting regulations and legislation,  Systems and resources,  Your role and responsibilities,  Customer experience,  Product and service knowledge,   Skills and Behaviours: Interpersonal skills,  Communication,  Influencing skills,  Personal organisation,  Dealing with customer conflict and challenge,  Developing self,  Being open to feedback,  Team working,  Equality,  Presentation,  Right first time,

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

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Last Name

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Are you a company owner or senior decision maker?

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