Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Learning Objectives

Course 1 - ROLE OF AN IT TECHNICIAN
Course 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
Course 3 - WORKING WITH CLIENT ARCHITECTURE
Course 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
Course 5 - WORKING WITH NETWORK ARCHITECTURE
Course 6 - CLOUD & VIRTUALISATION

MICROSOFT CERTIFIED SPECIALIST PATHWAYS:

- 365 Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)
- Security, Compliance and Identity Fundamentals (SC-900)

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

GCSEs in English and Maths grade 4 or above.
If you do not have these minimum grade requirements, you will be required to do Level 2 Functional Skills in either Maths, English or both (provided by Baltic Apprenticeships)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

First Name

Last Name

Telephone

Postcode

Are you a company owner or senior decision maker?

NoYes

No. of Delegates

What is your company name?

Would you like to explore skills support for your organisation through GM Business Growth Hub?

NoYes

I accept the Terms and Conditions and Privacy Policy

NoYes

Skill