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Is Apprenticeship

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Skill Overview

Operations are the heartbeat of an organisation and are essential for all organisations to function and thrive. The aim of the Operations Management Apprenticeship is to give managers of teams and/or projects, the knowledge, skills and behaviours to achieve operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or a business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours required will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
This is a diverse role and could take place in a variety of sectors and settings.

Learning Objectives

	
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Understand business finance: how to manage budgets, and financial forecasting

Leading people
Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.

Managing people
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Building relationships
Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.

Communication
Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

Self awareness
Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.

Management of self
Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.

Decision making
Understand problem solving and decision making techniques, including data analysis.

Understand organisational values and ethics and their impact on decision making.

What is required (acquired and demonstrated through continuous professional development)

Organisational performance – delivering results

Operational management
Able to input into strategic planning and create plans in line with organisational objectives.
Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.

Project management
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.

Finance
Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.

Leading people
Able to communicate organisational vision and goals and how these to apply to teams.
Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.

Managing people
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.

Funding Option

Funding Eligibility

This opportunity is only available to business owners, managers and team leaders looking to upskill their staff. If you are unemployed or exploring new career options, you can start your apprenticeship journey by sending your CV to: info@360apprenticeships.co.uk

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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