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Skill Overview

The Azure Cloud Support Specialist's role is desk based, resolving system user queries and resolving faults in a helpdesk environment. When a cloud based or on premise system fails the business would contact an Azure Cloud Support Specialist to report the problem and either get it fixed or escalated to an engineer.   The Azure Cloud Support Specialist would be expected to rectify or escalate faults rapidly in order to reduce the impact on the internal or external customer.

Including additional Azure Fundamentals Qualification or 365 Fundamentals qualifications.

Learning Objectives

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

-Learn on-premise and cloud-enabled technologies and services

-Learn technical content that aligns to and is relevant to employers and the market

-Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification

-Get an introduction to Windows, Linux and Powershell

The typical duration of the The Azure Cloud Support Specialist Level 3 programme is 13 months, plus a 4-month end-point assessment. Modules including Core IT Principles, Core Cloud and Networking Principles, Operating System Fundamentals, and Azure, M365 and Advanced IT Principles.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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Skill Eligibility (Prerequisites for skill/software requirements)

- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject - GCSE Maths and English (or equivalent) at grades 3+ (D or above) - Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar

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