Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

THIS ONE DAY COURSE IS FOR:
those who need to develop a comprehensive understanding of their customer service role and responsibilities, and the core skills necessary to project their organisation as a leading, high profile, professional, customer-focused organisation.

THIS COURSE IS DESIGNED TO HELP YOU:
understand the importance of your role as a representative of your organisation; increase your ability to develop rapport quickly with customers using positive interpersonal skills; deal constructively with difficult customers, and improve your self-confidence and personal awareness.

THIS COURSE WILL GIVE YOU:
the skills to represent your organisation in a professional way; take control of difficult situations using a range of constructive communication skills and diffusion techniques; influence others and develop rapport quickly with people when creating a professional first impression.

Price quoted is per person.

Learning Objectives

COURSE OBJECTIVES:

- Understand the relevance of providing top quality customer service as a key part of their job role

- Examine the importance of your organisation’s image and define the standard of customer service customers should expect

- Establish effective communication techniques for building relationships with existing and new customers

- Describe the knowledge, skills, attitudes and behaviours required to provide a quality customer service

- Recognise the strengths of current customer service and areas for improvement

- Identify their role in maintaining and continuously improving the service in the future

- Demonstrate how to deal successfully with demanding customers and maintain good customer relations

- Develop a personal action plan for enhancing their own contribution to the quality of the service

Funding Option

Funding Eligibility

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

First Name

Last Name

Telephone

Postcode

Are you a company owner or senior decision maker?

NoYes

No. of Delegates

What is your company name?

Would you like to explore skills support for your organisation through GM Business Growth Hub?

NoYes

I accept the Terms and Conditions and Privacy Policy

NoYes

Skill