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Skill Overview

Companies are continuing to use new technologies to carry out their everyday business. They engage with tech specialists to buy, build, provide or maintain their technologies. As the tech industry grows to accommodate this demand, so does the need for knowledgeable technical salespeople.

Technical sales is a unique role in the tech industry. It combines effective communication skills with expert technical knowledge. Tech sales reps must have a thorough understanding of the technologies that they’re selling, ranging from software solutions to hardware products and IT services.

The Level 3 IT Technical Salesperson apprenticeship provides people with the sales training to win new business, maintain relationships with customers and gain repeat business. Importantly, it builds excellent knowledge on the technical products and services that the salesperson's employer is delivering.
The Level 3 IT Technical Salesperson apprenticeship is an entry-level skills development opportunity. Apprentices may be new recruits who have strong interpersonal skills and a passion for technology. Or they may be existing team members who want a better understanding of sales techniques and the tech they’re selling.

Either way, during their apprenticeship, learners will gain communication skills across the full sales lifecycle alongside knowledge in IT and cloud technology fundamentals.

Apprentices may be in one of the following job roles:
Sales Associate
Sales Consultant
Technical Sales Engineer
Technical Retail Assistant
Customer Support
Junior Account Manager

Learning Objectives

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.

Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.

Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.

Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.

Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.

Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors

Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.

Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
Logical and creative thinking skills
The ability to interact effectively and professionally with a range of different types of customer
Ability to think analytically and to solve problems
Ability to work independently and to take responsibility
Ability to work with a range of internal and external people
Ability to communicate effectively in a variety of situations
Ability to operate in a secure manner

Funding Option

Funding Eligibility

This opportunity is only available to business owners, managers and team leaders looking to upskill their staff. If you are unemployed or exploring new career options, you can start your apprenticeship journey by sending your CV to: info@360apprenticeships.co.uk

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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