Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

****Strict Funding Eligibility Applies****  FREE* to most GM residents, whether currently working or not. Available all year round on a roll on/roll off basis so you can start your studies at a time suitable for you.  In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.   This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.   It will help learners to develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events and to know how to apply their knowledge in a variety of industries and job roles.

Learning Objectives

Principles of Customer Service and Delivery    Understand Customers    Understand Employer Organisations   Understand how to communicate with customers    Understand how to resolve problems and deliver customer service to challenging customers    Understand how to develop customer relationships    Understand how to develop working relationships with colleagues

Funding Option

Funding Eligibility

Greater Manchester Combined Authority part subsides our flexible learning courses for GM residents. The College does not charge a fee for the course; however, failure to complete it may incur a £125 administration fee.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

First Name

Last Name

Telephone

Postcode

Are you a company owner or senior decision maker?

NoYes

No. of Delegates

What is your company name?

Would you like to explore skills support for your organisation through GM Business Growth Hub?

NoYes

I accept the Terms and Conditions and Privacy Policy

NoYes

Skill