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Skill Details

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Skill Overview

Velocity Academy delivers the Level 3 IT Support Technician apprenticeship programme which has been developed in conjunction with companies such as Royal Air Force, Royal Navy, Vodafone, Virgin Media, BT, Lloyds Bank, Risual Ltd and Halifax. The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

Learning Objectives

This apprenticeship programme runs in cohorts and have dedicated academic start dates. The apprentice will be required to attend 36 teaching and learning half days via online classrooms for this apprenticeship programme. These teaching and learning days are a requirement for the apprentice to learn the needed knowledge, skills and behaviours to develop as a IT Support Technician and to achieve their apprenticeship assessments.  Individual courses covered during this apprenticeship are:  - IT Essentials - Microsoft Azure Fundamentals - Microsoft Server Fundamentals - Microsoft Mobility & Devices

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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