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Skill Details
Essential Skill Information
View Skill (Open Access)
Skill Details
Skill Name
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Skill Category
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Business
Children & Education
Communication
Construction & Trade Skills
Creative Skills
Customer Services
Digital & AI
Events & Security
Finance & Accounting
Functional Skills
GDPR & Cyber-Security
HR
Health & Beauty
Health & Safety
Health & Social Care
Hospitality & Catering
IT & Admin
Leadership & Management
Legal, Quality & Assurance
Manufacturing & Engineering
Project Management
Sales & Marketing
Sustainability
Transport & Logistics
Wellbeing
Is Accredited
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Is Accredited
No
Is Accredited
Yes
Is Apprenticeship
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Is Apprenticeship
No
Is Apprenticeship
Yes
Skill Overview
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The ITIL® 4 Foundation is the perfect entry-level qualification for those looking to enter IT Service Management. Regardless of your experience, the ITIL Foundation will enable you to view IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of technically enabled products and services. You will develop the knowledge and skills to align IT services with business objectives, deliver value to customers, and optimise costs and resources. The ITIL Foundation qualification takes just 16 hours of learning to complete and is a prerequisite for the ITIL 4 higher level qualifications. Upon completion, you will be eligible for job roles such as Service Manager, Service Desk Analyst, and Network Engineer.
Learning Objectives
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The ITIL qualification will provide you with an understanding of the management of modern IT-enabled services. You will cover the following topics: The key concepts of service management The guiding principles and how an organisation can use them to adopt and adapt service management The four dimensions of service management The purpose and elements of the ITIL service value system The activities of the service value chain and how they relate to one another ITIL key terms and their definitions ITIL key practices and their purposes To gain the ITIL 4 Foundation, you will need to complete one 60-minute, 40-question multiple choice exam. The exam is closed book and the pass rate is 65%.
Funding Option
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Fully funded
Part funded / Co-invested
Commercial
Funding Eligibility
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Skill Price ex VAT (£)
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Skill Length
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1 Hour or less
1 Day or Less
2 Days to 1 Week
2 to 6 Weeks
7 Weeks +
Skill Level
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Beginner
Intermediate
Advanced
Skill Timings
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Course is delivered anytime between Mon-Fri 9am-5pm
Evening
Weekend
Flexible
Delivery Method
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Physical location
eLearning
Virtual classroom
Blended
Flexible
Skill Eligibility (Prerequisites for skill/software requirements)
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The ITIL 4 Foundation is an entry-level qualification, so there are no formal entry requirements for studying this course.
Last Application Date
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Skill Enrolment
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Weekly
Monthly
Based on Demand
Skill Status
Pending
Live
Rejected
Finished
Skill Enquiry Details
First Name
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Last Name
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Email
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Telephone
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Postcode
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Are you a company owner or senior decision maker?
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Are you a company owner or senior decision maker?
No
Are you a company owner or senior decision maker?
Yes
No. of Delegates
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What is your company name?
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Would you like to explore skills support for your organisation through GM Business Growth Hub?
Would you like to explore skills support for your organisation through GM Business Growth Hub?
No
Would you like to explore skills support for your organisation through GM Business Growth Hub?
Yes
I accept the Terms and Conditions and Privacy Policy
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I accept the Terms and Conditions and Privacy Policy
No
I accept the Terms and Conditions and Privacy Policy
Yes
Skill
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