Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

This programme is ideally suited to employees working in the Transport, Logistics and  Warehousing sectors. This could include, but is not limited to, individuals working for  hauliers, storage and warehouse operators, couriers, retailers and utilities.  The course covers managing the day-to-day operations involved in supply chain  management, ensuring activity, personnel and/or vehicles meet customer  expectations and regulatory requirements. They will develop the knowledge and skills  to deliver departmental and organisational objectives effectively and efficiently and  ensure compliant, safe and secure working within their workplace.  Learners will be able to specialise in one of two areas: the Transport Supervisor  ensures the safe and compliant utilisation of all drivers and equipment whilst the  Warehouse Supervisor ensures the provision of a professional incoming goods,  storage and dispatch service to customers. The Transport Supervisor pathway will involve studying for and gaining the Level 3  Transport Manager Certificate of Professional Competence.

Learning Objectives

Knowledge • Recruitment and selection process and practice including working with in-house and external resourcing teams. • How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team  members. • Factors that affect workplace efficiency and how these can be managed. • Organisational and individual KPIs and strategies for meeting these. • People management policies complaint with ACAS. For example disciplinary and grievance processes. • Organisational procedures for delivering customer service, managing customer accounts, information and quotations. • Legislation governing operating licensing and understanding how the Operator  Compliance Risk Score system works and how Driver and Vehicle Standards Agency  (DVSA) applies it to operators. • Rules and best practice guidance for sector specific operations e.g. International  Carriage of Dangerous Goods by Road ( (ADR), Dangerous Goods Safety Advisor  (DGSA), Livestock, Perishable items, Ministry of Defence (MOD). • The application of Health and Safety regulations in transport and warehousing operations. • Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details. • Environmental impact of transport and warehousing operations i.e. telematics, clear  air zones compliance, recycling. • IT systems and tools used to manage transport and warehouse operations. Skills • Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members. • Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations. • Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members. • Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and  Material/Mechanical Handling Equipment requirements. • Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team. • Carry out disciplinary and manage grievances as per organisational guidelines. • Lead team and departmental communications and meetings. • Schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary  equipment for the load being moved. • Oversee and review fuel costs and deal with issues when they occur. • Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled  compliantly in line with regulations regarding the carriage of dangerous goods. • Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements. • Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Details

View Skill (Open Access)

Skill Details

Skill Enquiry Details