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Skill Details

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Skill Overview

This Functional Skills English course is designed to build clear, confident communication skills tailored to the demands of today’s workplaces. Across sectors such as logistics, health and social care, retail, hospitality, customer service, and construction, employees need to read instructions accurately, complete forms correctly, and communicate clearly with colleagues, managers, and customers.

Employees will leave the course with:

- Improved reading, writing, speaking and listening skills for work and daily life
- Enhanced ability to understand instructions, complete documentation and write emails professionally
- Greater confidence to contribute in meetings or communicate with customers and colleagues
- A foundation for job progression
- A nationally recognised qualification

Employers benefit through:

- More effective and professional workplace communication
- Fewer misunderstandings or errors in documentation and reporting
- Increased customer satisfaction due to clearer service communication
- Staff who are better equipped to support compliance, write shift notes, emails or reports, and interpret operational messages

•	The course is delivered over two weeks, Monday to Friday, through Microsoft Teams.
•	The sessions commence at 09:30 and finish at 14:00, with an hour for lunch.
•	Learners will complete the SLC Assessment on Day 9 over Microsoft Teams and the Reading and Writing Exam on Day 10 will be conducted on site or remotely (proctored exam).
•	For learners who cannot attend the Mantra Learning site they will complete their exams remotely, via proctored exam.

Learning Objectives

This course enables employees to:

- Understand written workplace documents, emails, safety notices, and reports
- Communicate professionally through writing, speaking, and listening
- Improve accuracy in grammar, punctuation, and spelling
- Express themselves clearly in discussions, meetings, and customer interactions

The course is designed to reflect real-life workplace situations and is adaptable to sector-specific needs

Funding Option

Funding Eligibility

This course is part of our Skills Development Service.

To be eligible for this training, you must be:

•	19 years old or over 
•	Employed, volunteering or an unpaid worker.
•	Have the right to live and work in the UK. 
•	You must not already have achieved a level 2 qualification, in this subject, in the last 3 years.

This support is available for those living in Greater Manchester or one of the neighbouring areas. These include parts of Lancashire, Derbyshire, Merseyside, West Yorkshire, and Cheshire – your eligibility will be checked by one of our Skills Coaches.

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