Skill Details

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Skill Details

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Skill Overview

This practical course strengthens the essential written communication skills required for professionals working in residential childcare. Participants will develop confidence and accuracy in producing clear, objective workplace documentation, safeguarding reports, risk assessments, and professional correspondence. Emphasis is placed on using appropriate tone, structure, and details to support effective communication across childcare teams and with external professionals. 

This course supports improved documentation standards and contributes to safer, more coordinated care. 

Over a 4-week period (12 hours total), learners will focus on producing clear, accurate, and professional documentation to support high-quality care and safety.

Key topics include:
•	Writing detailed and objective case notes.
•	Completing safeguarding and incident reports.
•	Preparing risk assessments with clarity and precision.
•	Communicating professionally through emails and written correspondence.
•	Using appropriate language and tone in sensitive childcare contexts.

Employer Benefits:
•	Improves documentation quality: Staff produce more consistent, professional records that meet safeguarding and inspection standards. 
•	Supports safer practice: Accurate risk assessments and safeguarding reports contribute to better decision-making and child protection.
•	Builds professionalism: Develops a team culture of clear, respectful communication across internal and external stakeholders. 
•	Flexible delivery: Delivered in-house, at our offices, or online – with scheduling that fits around shift patterns.
•	Reduces admin errors: Staff gain confidence in written formats, reducing miscommunication or incomplete records.
•	CPD aligned: Supports ongoing staff development in line with residential care frameworks and CQC expectations. 

This is a non-regulated course.

Session Duration – 12 hours over 4 weeks (3 hours per session)

Learning Objectives

By the end of the course, participants will be able to: 

•	Writing objective and accurate documentation that contribute to effective care and safeguarding, including staff handovers, daily logs, and incident reports – ensuring that documentation reflects facts without bias and supports effective care, safeguarding and continuity across shifts and teams. 
•	Produce clear, structured safeguarding reports using appropriate tone and details (e.g. who, what, when, where), use appropriate formal tone, and follow organisational templates, enabling clear communication of concerns to designated safeguarding leads and external agencies.
•	Create well-organised risk assessments tailored to specific activities or environments within residential childcare, identifying potential hazards, likelihood of risk, control measures, and responsible persons using recognised formats.
•	Communicate professionally and effectively in written correspondence, including emails, memos, and updates to colleagues, managers, social workers, and external professionals, demonstrating appropriate tone, structure, grammar, and sensitivity to context. 
•	Understand how clear written communication improves child safety, collaboration and compliance.

Funding Option

Funding Eligibility

This course is part of our Skills Development Service.

To be eligible for this training, you must be:

•	19 years old or over 
•	Employed, volunteering or an unpaid worker.
•	Have the right to live and work in the UK. 
•	You must not already have achieved a level 2 qualification, in this subject, in the last 3 years.

This support is available for those living in Greater Manchester or one of the neighbouring areas. These include parts of Lancashire, Derbyshire, Merseyside, West Yorkshire, and Cheshire – your eligibility will be checked by one of our Skills Coaches.

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