Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

Learning Objectives

* Undertake daily procedures such as setting up and clearing displays, switching equipment on or off to start or end a shift, ensuring the working environment meets business and legal requirements.
*  Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements.
*  Provide product and service information in compliance with business and legal requirements.
*  Respond to and support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required.
* Contribute to the health and safety of colleagues, customers, and the working environment by removing hazards or reporting incidents.
* Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures.
* Contribute to promotional activities to support the success of the business such as changing promotions, displays, seasonality and product launch activities.
* Use IT, technology, and digital solutions to assist with customer enquiries, purchasing activities and processing sales.
* Contribute to team development activities, and business objectives.
* Contribute to reducing waste and improving sustainability in line with business objectives.
* Contribute to minimising stock loss by following business procedures.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment, which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

For levy-paying employers, 100% of costs are covered. Non-Levy paying employers 95% of costs are covered, with the option of levy transfer for the 5% remaining.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

n/a

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

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