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Skill Details

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Skill Overview

This 2 day course is designed to provide you with the essential knowledge, and a toolkit of skills, to enable you to work with confidence as a manager & team leader.  On Day 1 of the 2 days delegates are taken through the meaning of leadership, explanation of leadership styles and models and to identify and apply them to different working and behavioural styles in order to be a good leader.  Day 2 then moves on from this, looking at how you, as a manager, can get the most from your team through motivation by setting goals and objectives and performance management techniques e.g. 1:2:1's and appraisals.   Delegates attending will finish with a complete understanding of how to work with, manage and motivate their team members, being able to adapt their approach dependant on different behavioural and working styles.

Learning Objectives

Understanding Leadership - What is the difference between a leader & a manager - What are the pros & cons of leadership and management?  Leadership Styles - What is a leadership style and why is it important? - What are the different leadership styles? - Which leadership style are you?  - What does your leadership style mean and how does it affect you?  Qualities of an Effective Leader - What are the qualities that make an effective leader? - What are your leadership qualities?  Leadership Models - What are the different leadership models? - What are the pros & cons of each leadership model? - How to choose the right leadership approach  Effective Delegation Skills - What are the principles of delegation, and why should you use it? - Selecting tasks for delegation - The levels of delegation - How to delegate effectively - Activity Delegation Log Handout  Behavioural & Working Styles - What are behavioural styles and why are they important? - Which behavioural style are you? - How to interact with each style - How to you see yourself vs how do other people perceive you  Motivating Others - What is motivation? - Why is good motivation important? - Understand your management motivation techniques  Communication Styles & Assertiveness Skills - Communication Styles - What is Assertiveness?  Goal & Objectives Setting - The importance of setting goals for yourself & your team - SMARTER goals - Steps to Achieving Goals & Objectives - Goal & Objectives Setting  - Exercise Handout  Questioning & Listening Skills - Why are questioning skills important? - Different types of questions, and how to use them - Active Listening Skills - simple techniques to help yourself be a better listener  Performance Appraisals - What are appraisals and how are they used? - The four-steps to an effective performance appraisal - Performance Appraisal Form Handout  Giving Developmental Feedback - Understanding Developmental Feedback - How to give effective developmental feedback - Understanding re

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There are no entry requirements for this course

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