Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

This Apprenticeship is ideal for anyone working in customer-facing or advisory roles. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Learning Objectives

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.  The course is completed through End Point Assessment: This is covered through the following components: - Observation in the workplace, professional discussion and a showcase portfolio. This is carried out by an Independent assessor from the awarding body.  The course covers several different areas which are listed below, these will build your knowledge, skills and behaviours.  Understanding the organisation Meeting regulations and legislation Systems and resources Product and service knowledge Influencing skills Personal organisation Dealing with customer conflict and challenge Developing self Being open to feedback Team working You will also need to achieve Maths and English Functional Skills, if you don't already have these or GCSE equivalents (4-9 A-C)  On successful completion you will achieve Customer Service Practitioner Apprenticeship Level 2.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

You must be employed in a customer service role.  You will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Last Application Date

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Skill Status

Skill Enquiry Details

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