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Skill Details

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Is Apprenticeship

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Skill Overview

This course is designed to deepen participants' understanding of the ITIL4 framework, specifically within the Create, Deliver, and Support (CDS) module. At the end of this course, participants will be equipped to apply for advanced IT Service Management practitioner roles, including positions in service design and delivery management. To become certified, participants will need to take the ITIL4 CDS exam at the conclusion of the course.

Learning Objectives

Improve ITSM practices using ITIL4 principles for operational excellence and effective asset management.

Foster teamwork and integrate new technologies to enhance agility and innovation in IT services.

Optimize workflows and align IT services with business strategies, incorporating user feedback.

Develop effective change strategies and promote knowledge sharing to minimize disruptions and boost team skills.

Apply systematic methods to boost efficiency and service quality, integrating Lean, Agile, and DevOps practices.

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Funding Eligibility

Skill Price ex VAT (£)

Skill Length

Skill Level

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Skill Eligibility (Prerequisites for skill/software requirements)

ITIL®4 Foundation Certificate
No programming experience required.
Open-minded IT professionals or individuals interested in ITSM.
Basic computer literacy and internet access.
Familiarity with IT terminology is helpful, but not required.
Desire to learn, collaborate, and improve IT service management skill.

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