Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

This programme is ideally suited to employees working in  a warehouse environment, and typical duties could include  taking deliveries, storing goods, moving stock by various  methods, picking/packing orders, loading goods for dispatch,  and maintaining stock records and documentation. The programme supports learners to safely use a range  of equipment, machinery and vehicles, as relevant to  their role and setting. This could include forklift trucks,  materials handling equipment or mechanical racking  systems. They will develop the knowledge, skills and  behaviours needed to communicate effectively with  a wide range of people and customers, and provide a  quality service that meets customer expectations and  encourages repeat business.

Learning Objectives

Knowledge • Safe driving and/or operating techniques relating to materials  handling equipment (as relevant to  the apprentice’s role and setting) • Safe use of equipment and machinery • Minimising environmental impact • Warehouse systems and processes • Basic IT applications and other relevant technology and systems • Relevant regulation and legislation governing the supply chain industry • Effective communication with customers • The importance of delivering excellent customer service • Vision, objectives and brand of the organisation • Structure of the industry and roles  available within the sector • How to keep up to date with changes to systems, processes and technology. Skills • Operating and handling equipment  safely and efficiently • Complying with appropriate rules, regulations and processes • Working individually and as part of  a team • Safely and efficiently loading and unloading items • Selecting, preparing and using packaging materials appropriate to  the job • Ensuring items are safely and  efficiently packed, assembled and/or  disassembled • Using correct equipment and procedures to record receiving or  stowing goods • Promoting the values of the organisation • Communicating effectively with  customers and colleagues • Adapting to change in line with  internal or external customer needs  or circumstances • Using IT applications and other  relevant technology and systems

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

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