Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

Customer Service is the correct route if you want a career in a customer facing role, either over the phone, over the internet or face-face. The Customer Service Apprenticeship is a vocational, work-based course which gives you the opportunity to earn while you learn the necessary skills to carry out your duties within the workplace. A career in customer service can also provide you with great job prospects, with many apprentices progressing onto team leader/management roles in the future. If you want to gain a nationally recognised qualification at the same times as gaining valuable work experience in a Customer Service environment, this course is ideal for you.  After completing your Level 2, you can progress onto a Level 3 Customer Service Apprenticeship or the Level 3 Business Administrator Apprenticeship.

Learning Objectives

1. Apprenticeship Certificate in Customer Service Practitioner - Level 2
This certificate is nationally recognised and will be gained through on the job training and the assessment of this which includes written assignments, observations in the workplace, witness testimonies, work product , guided discussions and personal statements. Apprentices will be required to take an end point assessment - this will gain you a pass or distinction.

2. Functional Skills in English and Maths Level 1:
Functional Skills are qualifications in Maths and English that equip learners with the practical skills needed to learn, live and work successfully.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Candidates must be aged 16 or over and should: 
- Good Literacy and Numeracy Skills 
- Keyboard and computer skills 
- Able to work quickly and accurately 
- Spoken and written communication skills relating to working with colleagues, other departments, outside companies and members of the public 
- An eye for detail 
- Team working skills 
- Problem solving ability

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

First Name

Last Name

Telephone

Postcode

Are you a company owner or senior decision maker?

NoYes

No. of Delegates

What is your company name?

Would you like to explore skills support for your organisation through GM Business Growth Hub?

NoYes

I accept the Terms and Conditions and Privacy Policy

NoYes

Skill