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Skill Details

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Is Apprenticeship

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Skill Overview

The 10 Step for First Line Managers is a programme designed to give
participants a tour of the various facets of Line Management.
Whether an experienced Manager or just starting out, there is something for
everyone in this programme. The sessions, known as ‘steps’ will cover 10
different aspects of Management. They are hands-on, interactive workshop
style sessions giving participants the vital tools to handle line management
issues with confidence!
By addressing employee-related issues proactively, managers can foster a
positive work environment, leading to higher levels of engagement and
motivation among employees.

Learning Objectives

An ability to become self aware of your own management style and preferred
team roles
A knowledge of high impact communication techniques
An awareness of conflict management and dealing with difficult people
An ability to problem solve using a range of techniques
An awareness of the employment journey
An awareness of disciplinary and grievance

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