Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

Dealing with customer queries, purchases and complaints

Learning Objectives

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment, which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

For levy-paying employers, 100% of costs are covered. Non-Levy paying employers 95% of costs are covered, with the option of levy transfer for the 5% remaining.

Skill Price ex VAT (£)

Skill Length

Skill Level

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Skill Eligibility (Prerequisites for skill/software requirements)

n/a

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

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