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Skill Overview

An IT solutions technician is a pivotal role within the majority of all organisations. They develop, implement and maintain complete IT solutions as part of a multidisciplinary team, including hardware infrastructures and software.
The aim of the apprenticeship is for learners to acquire the knowledge, skills and behaviours to be able to adopt a professional methodology to gather and analyse requirements, to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end-users and for the underlying IT services.
The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user-focused. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution cycle: requirements gathering, solution development, testing, implementation and ongoing support. All apprentices take a common core and then choose one of two options, IT Hardware or IT Software.

Learning Objectives

the stages within the overall solution lifecycle.
The main principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks.
The aims and benefits of DevOps approaches; including the benefits of automation, the ideas behind continuous integration and monitoring.
The principles of Solution Architecture including the importance of re-use.
Why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.
Planning and delivery within their role and how this contributes to the wider team and the organisation.
How the end-user context influences the solution.
The key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.
The main legislation, policies and standards that apply to IT solutions.
The concepts of networking including the ISO (International Organisation for Standardisation) and TCP/IP (Transmission Control Protocol/Internet Protocol) network stacks, Ethernet LANs (Local Area Networks), IP addressing, Port numbers, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Wide Area Networks).
The different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.
The main components within an IT Solution including how hardware and software components work together
The main components of a computer system and their purpose, including servers, end-user computers, and mobile devices (both physical and virtual), user interfaces, CPUs, storage and connectivity.
The purpose of an Operating System.
The concepts of Cloud, Cloud Services and storage.
How their work contributes to business performance, continuity and resilience.
The main trends in emerging technologies – including the Internet of Things (IoT), artificial intelligence, and automation - and the potential implications for digital activities.
The necessary numerical skills including Binary and Hexadecimal.
Why cyber security is essential as part of the delivery of any solution
The importance of working securely and the main classifications of types of threats and common mitigation practices.
The meaning of risk in the context of security and can explain the relationship between levels of risk, impact, and designed level of protection in IT Solutions.
The role of configuration management and version control systems and when they should be used.
The concepts of virtualisation.
The use of different platforms (including web, mobile, or desktop applications).
The concepts of relational databases, non-relational structured and unstructured databases.
The concepts of solutions development to a given set of requirements, including the use of standard approaches for web and cloud-based solutions.
The benefits of and requirements for vendor support including commercial cloud offerings

Funding Option

Funding Eligibility

This opportunity is only available to business owners, managers and team leaders looking to upskill their staff. If you are unemployed or exploring new career options, you can start your apprenticeship journey by sending your CV to: info@360apprenticeships.co.uk

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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