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Skill Details
Essential Skill Information
View Skill (Open Access)
Skill Details
Skill Name
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Skill Category
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Business
Children & Education
Communication
Construction & Trade Skills
Creative Skills
Customer Services
Digital & AI
Events & Security
Finance & Accounting
Functional Skills
GDPR & Cyber-Security
HR
Health & Beauty
Health & Safety
Health & Social Care
Hospitality & Catering
IT & Admin
Leadership & Management
Legal, Quality & Assurance
Manufacturing & Engineering
Project Management
Sales & Marketing
Sustainability
Transport & Logistics
Wellbeing
Is Accredited
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Is Accredited
No
Is Accredited
Yes
Is Apprenticeship
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Is Apprenticeship
No
Is Apprenticeship
Yes
Skill Overview
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This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty Management. Focusing on customer expections, feelings and memories, this course will help you learn how to plan, develop and deliver new experiences, in order to create worthwhile differentation and sustainable competitive advantage. Who should attend? The first 4 days of this course are designed for all front line customer facing staff. The remaining 6 days are designed for ambassadors, team leaders, supervisors and managers who have responsibility for implementing Customer Loyalty across their organisations. Price is for 10 days, for (min) 6 to (max) 12 delegates delivered on your premises
Learning Objectives
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Course content • Building Customer Loyalty (1 day) • Communicating With Customers (1 day) • Delivering Memorable Experiences (1 day) • Handling Customer Complaints (1 day) • Customer Journey Mapping (2 days) • Planning and Implementation (2 days) • Projects and Continuous Improvement (2 days) Benefits for the individual • Understand and engage with others • Improved relationships in the workplace • Improve customer experiences • Improve the way we manage difficult situations Benefits for the organisation • Increased employee engagement • Differentiate your organisation from competitors • Produce better ROI/EBITDA • Create customer loyalty and advocacy
Funding Option
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Fully funded
Part funded / Co-invested
Commercial
Funding Eligibility
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Skill Price ex VAT (£)
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Skill Length
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1 Hour or less
1 Day or Less
2 Days to 1 Week
2 to 6 Weeks
7 Weeks +
Skill Level
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Beginner
Intermediate
Advanced
Skill Timings
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Course is delivered anytime between Mon-Fri 9am-5pm
Evening
Weekend
Flexible
Delivery Method
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Physical location
eLearning
Virtual classroom
Blended
Flexible
Skill Eligibility (Prerequisites for skill/software requirements)
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Last Application Date
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Skill Enrolment
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Weekly
Monthly
Based on Demand
Skill Status
Pending
Live
Rejected
Finished
Skill Enquiry Details
First Name
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Last Name
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Email
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Telephone
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Postcode
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Are you a company owner or senior decision maker?
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Are you a company owner or senior decision maker?
No
Are you a company owner or senior decision maker?
Yes
No. of Delegates
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What is your company name?
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Would you like to explore skills support for your organisation through GM Business Growth Hub?
Would you like to explore skills support for your organisation through GM Business Growth Hub?
No
Would you like to explore skills support for your organisation through GM Business Growth Hub?
Yes
I accept the Terms and Conditions and Privacy Policy
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I accept the Terms and Conditions and Privacy Policy
No
I accept the Terms and Conditions and Privacy Policy
Yes
Skill
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