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Skill Details

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Is Apprenticeship

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Skill Overview

•    Enable learners to understand the principles of conflict management by explaining conflict causes, identifying resolution strategies, and demonstrating active listening (Learning Outcome 1). 

•    Equip learners to develop skills to address and resolve workplace conflicts by facilitating resolution discussions, promoting collaboration, and evaluating conflict outcomes (Learning Outcome 2). 

•    Provide practical, hands-on activities to meet pass/fail assessment criteria, ensuring alignment with UK workplace standards. 

•    Foster collaboration through group discussions to share insights and solutions for managing workplace conflicts effectively.

Learning Objectives

1.1 Explain the causes and impact of workplace conflict. 

1.2 Identify key strategies for conflict resolution. 

1.3 Demonstrate active listening in a conflict scenario. 

2.1 Develop a resolution plan for a workplace conflict. 

2.2 Promote collaboration and inclusivity in conflict resolution. 

2.3 Evaluate the effectiveness of a conflict resolution approach.

Content can be tailored to employers needs.

Funding Option

Funding Eligibility

This course is part of our Skills Development Service.

To be eligible for this training, you must be:

•	19 years old or over 
•	Employed, volunteering or an unpaid worker.
•	Have the right to live and work in the UK. 
•	You must not already have achieved a level 2 qualification, in this subject, in the last 3 years.

This support is available for those living in Greater Manchester or one of the neighbouring areas. These include parts of Lancashire, Derbyshire, Merseyside, West Yorkshire, and Cheshire – your eligibility will be checked by one of our Skills Coaches.

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No skills required

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