Skill Details

View Skill (Open Access)

Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

How Ginger Nut Deliver

Our training delivery is based on a blended model of one-to-one sessions every four weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

To support learning, all learners are given access to LinkedIn Learning, including bespoke channels designed to support their apprenticeship and Perlego, which includes full searchable access to hundreds of thousands of textbooks to support study. In addition, learners have access to Cisco Networking Academy which includes additional video learning and supporting materials.

Training is structured around a series of one-to-one visits covering the following core topics:

Basic architecture and connection media
Numerical skills and Internet protocol  networks
Fundamentals of networks
Maintaining secure network
Mobile and remote management
Ticketing, troubleshooting, and diagnosing
Principles of security and maintenance
Cloud services, backups, and virtualisation
Communication and cultural awareness
Route specific topics
Presentation, customer service, stakeholder management skills
To support the learners’ knowledge, we deliver the following tailored training courses alongside the apprenticeship:

Cisco Networking Academy
Cisco Hardware Basics
Cisco Networking Basics
CompTIA A+
Project Activity and Portfolio Building
Evidence collected covers knowledge, skills and behaviours and helps the learner build the experience and portfolios they need to successfully complete their apprenticeship. 

A work-based project will be completed by the apprentice, which must be based on one of the following:

a specific problem
a recurring issue
an idea/opportunity
providing a service
Gateway and End Point Assessment
We give learners mock synoptic projects and interviews to ensure they are ready for the End Point Assessment and know precisely what to expect at all points in the process. 

The End Point Assessment itself includes:

Professional Discussion underpinned by their Portfolio 
Project report with questioning

Learning Objectives

Appropriate Learner Roles/Activities

The Information Communications Technician apprenticeship allows learners the opportunity to become skilled and qualified ICT (information and communications technology) technicians who will be able to utilise a wide range of digital tools and resources. There are three Routes available:

Support Technician
Network Technician
Digital Communications Technician
In order to be able to complete the apprenticeship, learners must be given the opportunity to do the following:

Offer technical support to internal and external customers through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Apply appropriate testing methodologies and processes to resolve ICT technical issues
Have opportunities to install and configure hardware and software
Route specific required activity:

Support Technician pathway – Their role must  include 1st line support activity
Network Technician pathway – Their role must include physical wired and wireless network device installs and configurations
Digital Communications Technician pathway – Their role includes the installation and maintenance of telecommunications networks

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

First Name

Last Name

Telephone

Postcode

Are you a company owner or senior decision maker?

NoYes

No. of Delegates

What is your company name?

Would you like to explore skills support for your organisation through GM Business Growth Hub?

NoYes

I accept the Terms and Conditions and Privacy Policy

NoYes

Skill