Skill Details

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Skill Details

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Is Accredited

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Is Apprenticeship

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Skill Overview

This practical and engaging training helps businesses build more emotionally intelligent, inclusive, and resilient workplaces by deepening understanding of how life experiences, including stress, adversity, and challenge, can impact behaviour, wellbeing, and engagement at work. 

Designed for employers, team leaders, HR professionals, and front-facing staff, the session explores how to respond with empathy while maintaining clear boundaries and business objectives. It introduces simple, evidence-based strategies to create psychologically safe environments where people can feel valued, supported, and more able to thrive.

Learning Objectives

By the end of this course, participants will be able to:

•Understand how challenging life experiences and ongoing stress can shape how people think, feel, and behave at work.

•Recognise signs of emotional overwhelm, distress, or withdrawal in colleagues, clients, or customers.

•Apply key principles of emotionally aware and person-centred practice: safety, trust, choice, collaboration, and empowerment.

•Use strategies that help avoid adding further pressure or harm, while supporting wellbeing and resilience.

•Reflect on how current practices and interactions might unintentionally impact others.

•Approach difficult conversations with greater confidence, empathy, and professionalism.

Funding Option

Funding Eligibility

Skill Price ex VAT (£)

Skill Length

Skill Level

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Skill Eligibility (Prerequisites for skill/software requirements)

No formal pre-requisites for this course.

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Skill Enquiry Details

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