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Skill Details

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Is Apprenticeship

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Skill Overview

How Ginger Nut Deliver

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

The core areas are covered over the first five months with the specific route related learning taking place between months six and eleven. The last part of the training is then focussed on skills and portfolio preparation.

To support learning, all learners are given access to LinkedIn Learning, including bespoke channels designed to support their apprenticeship and Perlego, which includes full searchable access to hundreds of thousands of textbooks to support study.

To support the learners’ knowledge, we also deliver the following tailored training courses alongside the apprenticeship:

Cisco Networking Academy
Cisco Cisco Engaging Stakeholders for Success
Training is structured around a series of one-to-one visits covering the following core topics:

Managing data
Securing systems
Supporting systems
Communicating systems information
Professionalism and continuous professional development
Route specific learning
Presentation, customer service, stakeholder management skills
 

Project Activity and Portfolio Building
Throughout the apprenticeship learners produce a portfolio to show evidence of all knowledge, skills, and behaviours and how they have been used in their role.

Gateway and End Point Assessment
The End Point Assessment is based on a series of four knowledge exams over five days and a presentation and interview based on a synoptic project that the learner has 20 hours to complete.

Learning Objectives

Appropriate Learner Roles/Activities

The Digital Support Technician apprenticeship teaches learners how to support users of software and digital solutions through a variety of channels. There are two main routes available:

Digital applications technician – offering support to internal users
Digital service technician – supporting external clients and users
 
In order to be able to complete the apprenticeship, learners must be given the opportunity to do the following:

Be part of a team responsible for the smooth running of at least one computer-based system
Deal with support/maintenance requests
Have opportunities to communicate and collaborate with a range of stakeholders as individuals or in small groups
Be involved in the rolling out, updating, or taking down of at least one computer system
Have opportunities to work on other systems ie customer relationship management, finance, accounting, management information and learning

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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