Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

NoYes

Is Apprenticeship

NoYes

Skill Overview

The core role and responsibility of a customer service practitioner is to
deliver high quality products and services on behalf of an organisation.
Your customer interactions may cover a wide range of situations including dealing with orders, payments, offering advice, guidance and support, sales, aftercare, service recovery and measuring customer satisfaction.

You may be the first point of contact for some customers and your actions will influence the customer experience and their satisfaction with your organisation.

Aspects of the role may be delivered face-to-face or by telephone, post, email, text, and social media.

This qualification will develop the skills and knowledge to perform The core role and responsibility of a customer service practitioner is to deliver high quality products and services on behalf of an organisation.

Your customer interactions may cover a wide range of situations including dealing with orders, payments, offering advice, guidance and support, sales, aftercare, service recovery and measuring customer satisfaction.

You may be the first point of contact for some customers and your actions will influence the customer experience and their satisfaction with your organisation.

Aspects of the role may be delivered face-to-face or by telephone, post, email, text, and social media. 

This qualification will develop the skills and knowledge to perform customer service and work in any sector or organisation type. In completion of this programme learners will be able to demonstrate excellent customer service skills and behaviours as well as
product and/or service knowledge when delivering to customers. 

Learners will also be able to provide services in line with the organisation’s customer service standards and strategy and deliver
them within the appropriate regulatory requirements.

Learning Objectives

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Your role and responsibility
• Customer experience
• Products and service knowledge
• Interpersonal skills
• Communication
• Influencing skills
• Personal organisation
• Dealing with customer conflict and challenge
• Developing self
• Being open to feedback
• Team working
• Equality-treating all customers as individuals
• Presentation – dress code, professional language
• Right first time.

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

Skill Length

Skill Level

Skill Timings

Delivery Method

Skill Eligibility (Prerequisites for skill/software requirements)

The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering
or re-entering employment or working in a customer service delivery role in any industry and be looking to upskill.

Last Application Date

Skill Enrolment

Skill Status

Skill Enquiry Details

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