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Skill Overview

The AWS Cloud Support Specialist apprenticeship has been designed to equip learners with a solid foundation of cloud computing and the core skills needed to perform their duties as an IT support technician.

Including additional Azure Fundamentals Qualificationor 365 Fundamentals qualifications.

Learning Objectives

The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management.

An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.

The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:

-Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists

-Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.

-Gain a fundamental understanding of operating system concepts in cloud-based environments

-Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

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