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Skill Details

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Skill Overview

The course is designed for those who wish to learn how to use this powerful communication tool. You will learn the key concepts and techniques necessary to work with Outlook’s most used functions and features.

The course is divided into two parts and consists of 13 modules in total. The course includes media demonstrations, hands-on activities, and knowledge check questions. At the end of each part, you will complete a series of consolidation exercises, which will help you review what you have learned and assess your understanding.

The course also contains quizzes at the end of each module and a Validation Test at the end of each part. Upon successful completion of the course, you will receive a Pitman Training certificate to verify your achievement.

Learning Objectives

✓ Describe the components of the Outlook
2019 window
✓ Compose, format, save as draft, and
send an email message
✓ Customize new email notifications
✓ Open, reply to and forward an email
message
✓ Change the default fonts for new
messages and responses
✓ Customize reply messages
✓ Describe the components of a new email
message
✓ Attach files and items to email messages
✓ Use @mention for directing attention
✓ Create bookmarks and hyperlinks in
email messages
✓ Insert tables and QuickParts to email
messages
✓ Insert illustrations (such as shapes,
pictures, icons, 3D models) to email
messages
✓ Print emails
✓ Use commonly used keyboard shortcuts
✓ Create, edit, delete contacts
✓ Create a contact group
✓ Update a contact within a contact group
✓ Create folders to manage contacts
✓ Schedule appointments and meetings
using your Outlook calendar
✓ Respond to meeting invites
✓ Set up, edit, and delete recurring
appointments
✓ Configure and set-up reminders for
upcoming events
✓ Create and edit to-do lists and notes
✓ Assign tasks and flag tasks for action or
follow-up
✓ Customize various Outlook elements
such as the Quick Access Toolbar, the
Inbox, mailbox views, and Outlook
Options
✓ Add an email account
✓ Create an email signature
✓ Save email attachments
✓ Use delivery options
✓ Recall an email
✓ Delay an email
✓ Search emails
✓ Create folders and subfolders
✓ Use conditional formatting on emails
✓ Create and use categories for emails
✓ Use follow up flags
✓ Ignore, delete, archive, and restore
emails
✓ Clean up redundant conversations
✓ Open and export Outlook data
✓ Use Quick Steps
✓ Create and manage rules
✓ Manage junk mail
✓ Send automatic replies
✓ Create and use voting buttons
✓ Customize calendar views
✓ Customize the look and feel of the
calendar
✓ Delegate calendar access

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