Skill Details

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Skill Details

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Is Apprenticeship

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Skill Overview

An in-depth course on how to deal with complaints and conflict. 

This full-day course will give you a complete framework on how to deal effectively with complaints and conflict.  

You will feel inspired and confident to display assertive behaviour by having the tools and strategies to help you manage any difficult situation.

Learning Objectives

Understand the psychology of why people complain and the fundamental things we can do to avoid escalation of complaints

Lots of tools and tips on how to deal with challenging behaviour and difficult personalities

Learn and develop advanced communication skills with a focus on responses that resolve.

Explore strong complaint handling strategies and how to use them effectively

Practice our new skills to ensure solid learning

Develop great feedback forms, how to respond to online criticism and how to create a bulletproof complaint procedure

Create an action plan to ensure that we maintain confidence, composure and calmness in our future complaint handling scenarios

Funding Option

Funding Eligibility

Skill Price ex VAT (£)

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Skill