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Skill Details
Essential Skill Information
View Skill (Open Access)
Skill Details
Skill Name
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Skill Category
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Business
Children & Education
Communication
Construction & Trade Skills
Creative Skills
Customer Services
Digital & AI
Events & Security
Finance & Accounting
Functional Skills
GDPR & Cyber-Security
HR
Health & Beauty
Health & Safety
Health & Social Care
Hospitality & Catering
IT & Admin
Leadership & Management
Legal, Quality & Assurance
Manufacturing & Engineering
Project Management
Sales & Marketing
Sustainability
Transport & Logistics
Wellbeing
Is Accredited
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Is Accredited
No
Is Accredited
Yes
Is Apprenticeship
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Is Apprenticeship
No
Is Apprenticeship
Yes
Skill Overview
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This 1 Day Course is ideally suited to Line Managers, Team Leaders and others in positions of authority who wish to embed Customer Care as part of their business culture. By using a variety of discussions, role-plays and workshop exercises the course is designed to engage the delegates to think about their own performance as well as that of their staff. It stresses the importance of staff adopting positive attitudes and behaviours when it comes to achieving high levels of Customer Care, in line with the maintaining of operational objectives.
Learning Objectives
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At the end of the course delegates will be able to; • Identify different facets of Customer Care and discuss what happens when we get it ‘right’ and ‘wrong’ • Identify benefits of Customer Care to the Customer, Staff and Company • Recognise operational, behavioural and attitudinal standards and discuss standards • Positively reinforce desirable behaviours and identify how to correct individuals when standards are not being met • Identify attitudes and behaviours to ensure that they fit Customer Care ideals. This course is designed for anyone in a Managerial or Supervisory position wishing to identify the benefits of excellent Customer Care for customers, staff, management and their Company. It will increase the levels of Customer Care offered by their Company through adopting positive attitudes and behaviours for both themselves and their staff.
Funding Option
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Fully funded
Part funded / Co-invested
Commercial
Funding Eligibility
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Skill Price ex VAT (£)
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Skill Length
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1 Hour or less
1 Day or Less
2 Days to 1 Week
2 to 6 Weeks
7 Weeks +
Skill Level
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Beginner
Intermediate
Advanced
Skill Timings
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Course is delivered anytime between Mon-Fri 9am-5pm
Evening
Weekend
Flexible
Delivery Method
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Physical location
eLearning
Virtual classroom
Blended
Flexible
Skill Eligibility (Prerequisites for skill/software requirements)
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*price excludes travel/accommodation and based on a maximum of twelve delegates.
Last Application Date
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Skill Enrolment
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Weekly
Monthly
Based on Demand
Skill Status
Pending
Live
Rejected
Finished
Skill Enquiry Details
First Name
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Last Name
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Email
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Telephone
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Postcode
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Are you a company owner or senior decision maker?
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Are you a company owner or senior decision maker?
No
Are you a company owner or senior decision maker?
Yes
No. of Delegates
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What is your company name?
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Would you like to explore skills support for your organisation through GM Business Growth Hub?
Would you like to explore skills support for your organisation through GM Business Growth Hub?
No
Would you like to explore skills support for your organisation through GM Business Growth Hub?
Yes
I accept the Terms and Conditions and Privacy Policy
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I accept the Terms and Conditions and Privacy Policy
No
I accept the Terms and Conditions and Privacy Policy
Yes
Skill
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