Skill Details

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Skill Details

Skill Name

Skill Category

Is Accredited

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Is Apprenticeship

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Skill Overview

Training for new and existing individuals who work in and control the IT and/or telecommunications infrastructure in the IT industry. 3 Pathways: Support, Network & Digital Communications

Learning Objectives

Core objectives across all pathways include:
LO1 Provide technical support to customers both internal and external through a range of communication channels
LO2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
LO3 Interpret technical specifications relevant to the ICT task
LO4 Apply the appropriate security policies to ICT tasks in line with organisational requirements
LO5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
LO6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
LO7 Apply appropriate testing methodologies to hardware or software or cabling assets
LO8 Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
LO9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Funding Option

Funding Eligibility

For apprentices aged 16-21 the training costs are fully funded by the government. For apprentices aged over 21, there is a 5% co-investment which would be paid by the employer. Alternatively, the training costs can be covered by utilising the Apprenticeship Levy Fund.

Skill Price ex VAT (£)

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Skill Eligibility (Prerequisites for skill/software requirements)

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