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Skill Details
Essential Skill Information
View Skill (Open Access)
Skill Details
Skill Name
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Skill Category
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Business
Children & Education
Communication
Construction & Trade Skills
Creative Skills
Customer Services
Digital & AI
Events & Security
Finance & Accounting
Functional Skills
GDPR & Cyber-Security
HR
Health & Beauty
Health & Safety
Health & Social Care
Hospitality & Catering
IT & Admin
Leadership & Management
Legal, Quality & Assurance
Manufacturing & Engineering
Project Management
Sales & Marketing
Sustainability
Transport & Logistics
Wellbeing
Is Accredited
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Is Accredited
No
Is Accredited
Yes
Is Apprenticeship
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Is Apprenticeship
No
Is Apprenticeship
Yes
Skill Overview
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ITIL4 Foundation course is designed to help students gain not just certification but a solid grounding in ITIL4 framework. At the end of this course, students will be qualified to apply for junior IT Service Management practitioner roles, ranging from service desk agents to ITSM consultants. In order to get certified, students will need to take the ITIL4 foundation exam at the end of the course.
Learning Objectives
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Master the ITIL 4 service value system to synchronise IT services with business needs. Equip yourself with the knowledge to confidently sit for the ITIL 4 Foundation certification exam. Comprehend how the four dimensions of service management work in concert to deliver value. Understand the criticality of aligning IT frameworks with business objectives for mutual success. Dive into pivotal ITIL 4 practices, including change control, incident management, and problem resolution. Apply core ITIL principles to enhance overall service management processes. Drive organizational improvement by implementing ITIL 4 strategies and tracking their performance.
Funding Option
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Fully funded
Part funded / Co-invested
Commercial
Funding Eligibility
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Skill Price ex VAT (£)
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Skill Length
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1 Hour or less
1 Day or Less
2 Days to 1 Week
2 to 6 Weeks
7 Weeks +
Skill Level
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Beginner
Intermediate
Advanced
Skill Timings
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Course is delivered anytime between Mon-Fri 9am-5pm
Evening
Weekend
Flexible
Delivery Method
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Physical location
eLearning
Virtual classroom
Blended
Flexible
Skill Eligibility (Prerequisites for skill/software requirements)
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No programming experience required. Basic computer literacy and internet access. Familiarity with IT terminology is helpful, but not required. Desire to learn, collaborate, and improve IT service management skill.
Last Application Date
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Skill Enrolment
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Weekly
Monthly
Based on Demand
Skill Status
Pending
Live
Rejected
Finished
Skill Enquiry Details
First Name
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Last Name
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Email
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Telephone
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Postcode
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Are you a company owner or senior decision maker?
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Are you a company owner or senior decision maker?
No
Are you a company owner or senior decision maker?
Yes
No. of Delegates
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What is your company name?
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Would you like to explore skills support for your organisation through GM Business Growth Hub?
Would you like to explore skills support for your organisation through GM Business Growth Hub?
No
Would you like to explore skills support for your organisation through GM Business Growth Hub?
Yes
I accept the Terms and Conditions and Privacy Policy
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I accept the Terms and Conditions and Privacy Policy
No
I accept the Terms and Conditions and Privacy Policy
Yes
Skill
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